ISLAMABAD: Mobilink Bank has announced a strategic partnership with Mercurial Minds (M.M.), a prominent provider of intelligent automation solutions. This collaboration represents a key step in Mobilink Bank’s digital transformation journey, aiming to enhance operational efficiency, elevate customer experiences, and reinforce its position as a leader in the microfinance sector.
As part of the VEON group, Mobilink Bank benefits from its global reach, serving nearly 160 million customers across six diverse markets, which together account for 7% of the world’s population.
M.M.’s advanced automation technologies will be integrated into Mobilink Bank’s operations to streamline key processes, reduce manual workloads, and boost accuracy and productivity. By automating routine tasks, Mobilink Bank will allocate more resources to strategic initiatives and improve service quality for its customers. This partnership reflects the shared commitment of both organizations to innovation and excellence.
“Our collaboration with M.M. aligns seamlessly with our vision of providing transformative digital and financial solutions,” said Adil Ali Abbasi, Chief Financial Officer of Mobilink Bank. “We are confident that this strategic alliance will enhance our operational agility and reinforce our dedication to delivering exceptional service standards to our customers and partners.”
The introduction of Intelligent Robotic Process Automation (RPA) will enable Mobilink Bank to automate repetitive tasks, simplify complex processes, and optimize workflows across the organization. This technological advancement is expected to significantly improve process effectiveness and control, which are crucial for success in the banking sector.
Safwan Khalid, CEO of M.M., expressed his enthusiasm for the partnership, stating, “We are thrilled to support Mobilink Bank with our intelligent automation solutions. Our technology will transform the Bank’s operations by minimizing labor-intensive tasks, enhancing efficiency, and improving the quality of service for their clients.”
As Pakistan’s leading digital microfinance bank, Mobilink Bank remains committed to offering accessible and affordable financial services through Alternate Delivery Channels (ADCs). With a strong focus on innovation and digital transformation, the Bank continues to set industry standards with cutting-edge solutions that meet the evolving needs of individuals and businesses.
