ISLAMABAD: PTCL Group, Pakistan’s leading telecommunication and ICT services provider, has joined forces with STech.ai in a strategic move to revolutionize customer service standards. The collaboration introduces an innovative AI-based platform integrating advanced technologies such as Urdu-based Large Language Models (LLMs), Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Machine Learning (ML).
The primary objective of this partnership is to elevate PTCL’s customer service system by providing enhanced quality management through enriched customer sentiment analysis and valuable insights. This initiative underscores PTCL Group’s steadfast commitment to delivering excellence in customer experience.
Hatem Bamatraf, President & Group CEO of PTCL & Ufone 4G, expressed his enthusiasm for the initiative, highlighting AI as a key enabler to significantly improve customer interactions and satisfaction. Ahmad Kamal, Group Chief Customer Care Officer, emphasized the platform’s potential to set new benchmarks in customer service within the industry.
Adeel Saeed Chaudry, CEO of STech.ai, described the partnership with PTCL Group as a proud milestone for his company. STech.ai, known for its expertise in Conversational AI under the brand BOTWA, views this collaboration as a testament to its commitment to digital transformation and excellence in customer service.
PTCL Group, renowned for its extensive telecom and digital infrastructure serving a nationwide user base, aims to leverage its state-of-the-art fibre network and comprehensive digital services to enhance both personal and professional aspects of millions of customers’ lives.
This integration of advanced AI technologies marks a significant step forward for PTCL Group, promising to redefine customer experiences and establish new industry standards in Pakistan’s telecommunications landscape.
